THE REPAIR PROCESS
THE ESTIMATE: What to expect
We would like to remind our customers to park in the front stalls; nearest to the office.
Book your estimate by calling 604-599-8757. The average estimate takes about 15 minutes.
For everyone's safety and to not impede production, please do not enter the work area of the body shop, park in the rear stalls, or in front of the bay doors unless approved by management. We appreciate your cooperation.
#1 Preparing for your Estimate Appointment
Please bring your insurance and registration papers, additional warranty/policies information and claim# in office. We will take copies and return back to you.
#2 Beginning the Estimate: Photos and Measurements
Please park in the stalls in front of the office. Depending on lighting and weather conditions, we may bring your vehicle inside the body shop to take our photos however in most cases the lighting is best in front.
Together, we will discuss the details of your accident, take photos and complete specific measurements. To ensure no misunderstandings, photos will be taken in regards to old damage versus new damage.
*We will complete any temporary repairs needed to ensure your back on the road safely until your repair.
#3 Office Administration
In office, we will confirm your contact information and determine your alternate transportation for the repair.
Do you have loss of use coverage such as Roadstar or Roadside Plus? Do you need a courtesy car or ride home?
*24 hrs. notice is required for rental vehicle reservations and courtesy car availability varies.
- We will look after all alternate vehicle arrangements on your behalf.
- Provided no safety concerns, customers may keep their vehicle until their repair date
If you have been deemed "not at fault" in an accident, a rental vehicle may be a route that we can pursue at no extra charge to you.
INSURANCE APPROVAL & PARTS ORDERING: What to expect
- We generally receive approval for repairs within 3-5 business days.
- We contact you once we're notified.
- And confirm repairs, proceed to order parts and in some cases, may schedule you in.
Most times, parts arrive the same or next day as ordering. Occasionally, collision repair shops face issues with back-ordered parts or it may be a necessity to purchase parts in the USA , Europe or deliveries come from Eastern Canada. This could delay the process by a week or two. We make sure to notify our customers if any delays are to be expected.
SCHEDULING: What to expect
- Office staff will call or text to schedule your repair; the means of communication is entirely up to you.
- An expected repair completion time will be discussed
- We will confirm your alternate transportation needs and we answer any questions you may have.
We generally work towards a first come first serve basis - In the event your vehicle requires no replacement parts or insurance approval, we may be able to accommodate you sooner; this will be dependent on courtesy car availability and the shop production schedule.
VEHICLE DROP OFF: what to expect
Rental vehicle: We look after your reservation and arrangements for you. You will be picked up at our shop and brought to Enterprise on 72nd Ave.; a short drive away, to complete the rental documentation.
*Please take all belongings you may need, such as garage door openers, parking passes, ect.
Courtesy vehicle: the paperwork process will take us no more than five minutes.
*Bring back courtesy cars with the same level of fuel.
Please be reminded to take what you need before vehicle drop off. Garage door openers, parking passes, car chargers, etc.
THE VEHICLE REPAIR PROCESS
Disassembly
When your vehicle arrives in our care, the disassembly stage commences. During this process, we document any hidden damage that may be found. Cross-measurements may also be made to your vehicle that the manufactures provide us. Using the most up to date laser measuring system, we compare damaged vehicle measurements with original specifications to ensure no damage is overlooked.
The Repair Stage
Once the disassembly stage is complete, the body repairs commence. We use the latest in sheet metal, plastic & aluminum repair equipment. Body, structural, and mechanical repairs will be addressed during this phase - all damaged components are repaired or replaced.
Refinishing
After meticulous inspection of the body repairs, our refinishing stage starts. It is at this point that the body panels are thoroughly cleaned, sanded and primed to ensure a mirror-like finish. Achieving excellence is all in the prep work!
Quality Assurance
Our team provides attention to detail throughout our 5 stage quality control procedure. By using a coordinated effort within our internal departments, your vehicle progresses through the assessment checkpoints to ensure nothing is overlooked.
If there are any delays, hidden damage, or updates that pertain to your repair, we will contact you directly and immediately.
VEHICLE PICK UP- what to expect
Vehicle near completion: We will contact you to arrange a date and time to pick up your newly repaired vehicle.
Vehicle pick up: We go over the condition to ensure satisfaction.
Payment for services: You can then pay your deductible or final repair cost. (We accept Cash, M/C, Visa & AMEX)
*As a reminder, we ask for no smoking or pets in our courtesy cars.
TO OUR VALUED CUSTOMERS
Please leave the same amount of fuel in your vehicle when dropping it off for repair.
We may need to go for a road test, sublet certain mechanical issues or complete inspections which require that your vehicle leave our shop for short distances.
Sometimes we must access the trunk or other internal areas of the vehicle to facilitate your repair. Prior to dropping your vehicle off, the less items left in your vehicle the better.
